Effective Date: February 1, 2025
At Samrat Flowers, we are committed to delivering your orders promptly and safely. Please review our shipping guidelines to understand how we ensure a seamless delivery experience.
1. Shipping Timeline
- Orders are typically processed within 1-2 business days after confirmation.
- Shipping is completed within 5-7 business days for most locations.
- Please note that delivery times may vary slightly during holidays, peak seasons, or due to unforeseen circumstances such as weather conditions or courier delays.
2. Delivery Locations
We currently deliver across India. Delivery availability is subject to courier service coverage in your area.
3. Shipping Charges
- Standard shipping charges are calculated at checkout based on the weight, size, and destination of the order.
- Free shipping may be available for orders over a specific amount (as per applicable promotions).
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor the status of your shipment on the courier partner’s website.
5. Delivery Guidelines
- Please ensure that the delivery address provided at checkout is accurate and complete to avoid delays.
- If delivery is attempted but fails due to incorrect address information or unavailability of the recipient, additional shipping charges may apply for re-delivery.
6. Shipping Restrictions
- Fresh flowers are delivered only within specific serviceable locations due to their perishable nature. Availability will be confirmed at the time of order.
- Certain remote or non-serviceable areas may incur additional shipping time or charges.
7. Delayed or Lost Shipments
- If your shipment is delayed beyond the expected delivery time or appears to be lost, please contact our customer support team at help@samratflowers.in.
- We will work closely with our courier partners to resolve the issue and keep you updated throughout the process.
8. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 24 hours of delivery.
- Provide photographs of the damaged package, and we will arrange for a replacement or refund as per our policy.
9. Special Instructions for Fresh Flowers
- Fresh flowers are delivered with the utmost care to ensure their freshness and quality.
- To maintain the freshness of flowers, we recommend providing a delivery address where someone will be available to receive the order.
10. Contact Us
For any shipping-related queries, please reach out to us:
- Email: help@samratflowers.in