Effective Date: February 1, 2025
Welcome to Samrat Flowers. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.
1. General Use
1.1. By accessing and using our website, you confirm that you are at least 18 years of age or have the consent of a legal guardian.
1.2. You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions.
2. Products and Services
2.1. Product Availability: All products are subject to availability. In case of unavailability, we will notify you and provide alternatives or a refund.
2.2. Fresh Flowers: Fresh flowers are perishable, and availability may vary based on location and season.
2.3. Non-Flower Products: Return and exchange policies apply to non-flower products as outlined in our Return and Exchange Policy.
3. Orders and Payments
3.1. Order Confirmation: Once an order is placed, you will receive a confirmation email or message with the order details.
3.2. Payment: Payments must be made in full at the time of purchase. We accept major payment methods, including credit/debit cards, UPI, and digital wallets.
3.3. Cancellation: Orders cannot be canceled once processed or shipped.
4. Shipping and Delivery
4.1. Shipping timelines are detailed in our Shipping Policy.
4.2. We are not responsible for delays caused by courier services or factors beyond our control (e.g., weather, strikes).
4.3. Customers must provide accurate delivery details. Any additional costs incurred due to incorrect information will be the customer’s responsibility.
5. Returns and Refunds
5.1. Returns are accepted for non-flower products within 3 days of delivery, subject to our Return and Exchange Policy.
5.2. Refunds will be processed after the returned product passes our inspection.
6. Intellectual Property
6.1. All content on the website, including text, images, graphics, and logos, is the property of Samrat Flowers and is protected under copyright laws.
6.2. You may not copy, reproduce, or distribute any content without prior written consent from Samrat Flowers.
7. Limitation of Liability
7.1. Samrat Flowers will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
7.2. We are not responsible for the condition of products after delivery, especially for fresh flowers.
8. Privacy Policy
8.1. By using our services, you agree to the collection and use of your information as detailed in our Privacy Policy.
9. Governing Law
9.1. These Terms and Conditions are governed by and construed in accordance with the laws of India.
9.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Delhi, India.
10. Amendments
10.1. Samrat Flowers reserves the right to update or modify these Terms and Conditions at any time without prior notice.
10.2. Continued use of the website after changes constitutes acceptance of the revised terms.
11. Contact Us
For any questions regarding these Terms and Conditions, please contact us:
- Email: help@samratflowers.in
Thank you for choosing Samrat Flowers. By using our services, you agree to these Terms and Conditions, ensuring a smooth and transparent relationship.