Effective Date: February 1, 2025
At Samrat Flowers, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please review our return and exchange guidelines below.
1. Products Eligible for Return
We accept returns for all products except for fresh flowers. Items eligible for return include:
- Gift items
- Chocolates
- Teddy bears
- Decorative items
2. Return Conditions
- Returns must be initiated within 3 days of receiving the product.
- Products must be unused, in their original packaging, and in the same condition as received.
- A valid proof of purchase (order confirmation or invoice) must be provided.
3. Non-Returnable Items
The following items are not eligible for return:
- Fresh flowers and floral arrangements
- Products damaged due to misuse, mishandling, or improper storage
4. Exchange Policy
- Exchanges are allowed for eligible items within 3 days of receipt, subject to product availability.
- If the desired replacement product is unavailable, you may opt for a refund or choose an alternative item of equivalent value.
5. Refund Process
- Refunds will be issued to the original payment method used during purchase.
- Once your return is received and inspected, we will notify you about the status of your refund.
- Refunds are typically processed within 5-7 business days after approval.
6. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team:
- Email: help@samratflowers.in
Provide the following details when initiating a return:
- Order number
- Product(s) being returned or exchanged
- Reason for return or exchange
7. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- For exchanges, additional shipping fees may apply.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
9. Flowers-Specific Policy
Due to the perishable nature of flowers, returns and exchanges are not accepted for fresh flowers. However, if there are any issues with the quality of flowers, please contact us within 24 hours of delivery, and we will do our best to address your concerns.